Thank you for visiting emotionalhealthcoach.com.au, managed by Ana Maria Arcos Solari Mentoring and Coaching in Merimbula, NSW. We respect your privacy; this policy explains how we collect and use your information. This document outlines a working agreement and terms & conditions for using Ana Arcos Solari's services and website.

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Parties Involved: This Agreement is made between Ana Arcos Solari (“I” “We,” and “Us”) and (“You the client”). 

 

Confidentiality: We promise to maintain confidentiality during sessions, with exceptions only if required by law. 

 

Personal Information: We don't collect personal information when you visit our site. You can use our services anonymously. If you contact us, we'll collect your email and any other identifying information you provide. Please avoid sharing sensitive information. Everything that takes place during our one-on-one or group sessions remains strictly confidential and will never be shared with a third party unless required by law. 

 

Emotionalhealthcoach.com.au also uses interfaces with social media sites such as Facebook, LinkedIn, Instagram or others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information.

 

Working Relationship: emphasizes the importance of understanding the session's workings and promises to help clients gain emotional clarity. 

 

Communication: All communication will be conducted via WhatsApp or another online program to ensure a safe and comfortable environment for clients.

 

Complaints and Requests: You can request access to or correction of your personal information. Contact us by email or postal mail.

 

Protection: Our service is hosted in secure facilities in Australia. We use physical, technical, and administrative safeguards to protect your data. 

 

Website Analytics: We use cookies and Google Analytics to improve your experience. You can opt out of cookie. Google analytics - here is the information about what they collect https://www.blobr.io/how-to-guides/what-personal-data-does-google-analytics-collect-and-how-is-it-used
WIX website will gather information via the booking system so it can process the bookings, also payment providers need to do the same.
Our site may link to other websites; please review their privacy policies.
If you are an EU residents using this site read this WIX information regards a GDPR compliant privacy policy will be useful https://support.wix.com/en/article/preparing-your-wix-site-for-the-gdpr

 

Cancellation and Rescheduling: Clients must give at least 24-hour notice for cancellations or rescheduling, otherwise, the session will be considered as taken with no refund.

 

Refund Policy: All sales are final, and refunds are not provided unless explicitly stated. 

 

Rates and Payment: The current rate is 135 Australian dollars per session (75min average) and all payments are made online. 

 

Website Terms: Using the website implies agreement to the terms & conditions, privacy policy, and any additional terms.

Intellectual Property: Materials on the website are protected by copyright and other intellectual property laws, and are for personal, non-commercial use only.